The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy, you may wish to cease viewing/using this website.
Policy key definitions:
- “I”, “our”, “us”, or “we” refer to the business N20 Counselling
- “you”, “the user” refer to the person(s) using this website.
- GDPR means General Data Protection Act.
- PECR means Privacy & Electronic Communications Regulation.
- ICO means Information Commissioner’s Office.
- Cookies mean small files stored on a users computer or device.
N20 Counselling is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy notice.
What we collect
We may collect the following information:
Contact information including email address and phone number, demographic information such as postcode, preferences and interests
other information relevant to customer surveys and offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
We may use the information to improve our products and services.
If you have given us your consent to market to you, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our security meets the GDPR compliance requirement.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
- Google’s use of the DoubleClick cookie enables it and its partners to serve ads to your users that are based on their visit to your sites and other sites across the Internet.
Sponsored Links, Affiliate Tracking & Commissions
Our website may contain adverts, sponsored and affiliate links on some pages. These are typically served by our advertising partners; or are self-served through our means. We only use trusted advertising partners who each have high standards of user privacy and security. However, we do not control the actual adverts seen/displayed by our advertising partners.
Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies on this website above. Your actions are usually recorded as a referral from our website by this cookie. In most cases, we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you purchase on their website or not.
We use advertising partners in these ways to help generate an income from the website, which allows us to continue our work and provide you with the best overall experience and valued information.
If you have any concerns about this, we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We will not use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please contact us using the form at the bottom of this page.
If you believe that any information we are holding on you is incorrect or incomplete, contact us (using the form at the bottom of the page) as soon as possible, We will promptly correct any information found to be incorrect.
Who Is N20 Counselling Data Controller?
N20 Counselling is the data controller
Your Rights As A User Under GDPR Laws
- The Right To Be Informed
- The Right Of Access
- The Right Of Rectification
- The Right To Erasure
- The Right To Restrict Processing
- The Right To Data Portability
- The Right To Object
- Rights Of Automated Decision Making And Profiling
Is Providing Data To N20 Counselling Mandatory?
No, you can use the website without providing any data.
- We will only require your name, email address and phone number if you contact us using our contact form and you want us to email you
- We will only require your address and phone number if you require delivery or service to your home/business address
Email marketing messages & subscription
Under the GDPR we use the lawful consent basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your date” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software/applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations, will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences,
If you subscribe to email marketing messages, we will hold the following information about you (we will not share this information with third parties)
- Email address
- I.P address
- Subscription time & date
If you require delivery or service to your home/business address, we will hold the following information about you
- Email address
- I.P address
- Phone Number
- Home/Business Address
- Subscription time & date
We will securely store your data for as long as is necessary we will never share your data with third parties, you can request, obtain, and transfer possession of collected data at any time by contacting us.
If a breach/unauthorized access to your data takes place, you will be notified within 72 hours of us becoming aware of the breach.
You Can Contact Us At Any Time To
- Request access to information N20 Counselling has about you
- Correct any information N20 Counselling has about you
- Delete any information N20 Counselling has about you
If you want to access, correct or delete any information we have about you, please contact us using the Contact Form Below